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Get Support

We are always committed to your continual and constant support! Please email us at support@socialexchange.com and we will reply to you shortly.

 

Social Exchange requires EMAIL VERIFICATION to use our software. As a result, the most common reason a user may not be able to use our software is because they did not verify their email address. The most common cause is because the email message and link may be caught in your SPAM folder.

Here are the steps to take if you should find yourself in tihs predicament:

 

Help with your SPAM settings

Email providers like Gmail, AOL, Yahoo!, Hotmail, and others are constantly changing their methods to classify email. Our system delivers email to all accounts the same way, and the vast majority get it in their main inbox. Some email providers filter messages based on content, subject line, or the "From" address and may put your email into the recipient's bulk mail folder. We recommend that list recipients add our domains to their 'Approved Sender' list, also known as whitelist, if they have their email accounts with one of these email providers.

For email service providers that do not offer such 'Approved Sender' lists or whitelists, we recommend requesting the provider to ensure that the following are permitted:

Mail from Email Address: 

Register@socialexchange.com

Mail claiming to be coming from us can also be verified using Sender Policy Framework.

 

For AOL Users

If you do not receive the confirmation message within a few minutes of signing up, please check your spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click This is Not Spam, which will allow future messages to get through. 

 

We strongly recommend that you do the following to avoid accidentally filtering our future messages: 

 

1. Click Mail in the toolbar at the top of your AOL window 

2. Select Block Unwanted Mail 

3. Click Custom Sender List 

4. Select Allow only the senders and domains listed below 

5. Enter this domain: SocialExchange.com

6. Click Save 

 

Microsoft Hotmail Users: 

If you do not receive the confirmation message within a few minutes of signing up, please check your Junk E-mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through. 

 

We strongly recommend that you do the following to avoid accidentally filtering our future messages: 

1. Click Mail, then Options (next to the Help link) 

2. Click Junk E-Mail Protection 

3. Click Safe List 

4. Enter this domain:SocialExchange.com

5. Click Add 

 

Yahoo Users: 

If you do not receive the confirmation message within a few minutes of signing up, please check your Bulk Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through. 

 

Gmail Users: 

If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through. 

 

Outlook 2003 Users:

1. Select Actions from the top menu bar, then select Junk E-mail followed by Junk E-mail Options. 

2. Select Safe Senders, then Add. 

3. Type SocialExchange.com and click OK. 

4. Type and click OK. 

5. Click OK. 

 

Everyone else: 

If you do not receive the confirmation message within a few minutes of signing up, please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.




We are always committed to your continual and constant support!

Please email us at support@socialexchange.com

and we will reply to you shortly